Memberships

Membership Commitment & Payments

• Memberships are billed weekly, with a minimum commitment of three months.
• If you cancel within the initial three-month period, you must pay out the remaining balance for the full term.
• After three months, memberships automatically renew on a weekly basis. If you wish to cancel, you must do so before your next scheduled payment to avoid being charged for the next cycle.

Holds & Extensions

• If you need to place your membership on hold, you can freeze your membership for a fee of $20 per week. You will then be returned this $20 in the form of a Hana credit once your membership restarts.

Transfers & Exceptional Circumstances

• In exceptional circumstances (such as illness, pregnancy, or unexpected travel), you may transfer your membership to another person within the first three months.
• Transfers are limited to one per membership and cannot be transferred again by the new member.

Payment Failures

• If a payment fails due to insufficient funds, a fee may be charged to cover processing costs.

Membership Credits & Expiry

• Weekly membership credits expire after 14 days, allowing flexibility in their use.
• Once credits for the week are used, additional sessions can be booked at your fixed membership rate per session.
• To redeem the free upgrade to the large sauna, you must book the large sauna in advance—no additional fee will be charged.

Retail Discounts

• The 10% discount on retail products applies only to the membership holder and cannot be shared. This discount does not apply on our online shop.

Cancellations & No-Shows

• If you cancel or reschedule within 12 hours of your appointment, or fail to show up, your membership credit will be redeemed for the missed session.
• No refunds or service credits will be issued for unused sessions.

Membership Commitment & Payments

• Memberships are billed weekly, with a commitment of three months.
• If you cancel within the initial three-month period, you must pay out the remaining balance for the full term. There are no exceptions.
• After three months, memberships will not automatically renew. You need to inform us 4 weeks prior to your membership finishing, if you would like it to renew for another 3-month period, as we are maintaining a waitlist.

Holds & Extensions

• There are no holds or extensions to this membership, and no exceptions will be made.

Transfers & Exceptional Circumstances

• In exceptional circumstances (such as illness, pregnancy, or unexpected travel), you may transfer your membership to another person during the three month membership period.
• Transfers are limited to one per membership and cannot be transferred again by the new member.

Payment Failures

• If a payment fails due to insufficient funds, a fee may be charged to cover processing costs.

Membership Credits & Expiry

• Your unlimited sauna credits can be applied from Monday to Friday, during off peak hours from 10am to 3pm.
• To redeem the free upgrade to the large sauna, you must book the large sauna in advance—no additional fee will be charged.

Retail Discounts

• The 10% discount on retail products applies only to the membership holder and cannot be shared. This discount does not apply on our online shop.

Cancellations & No-Shows

• If you cancel or reschedule within 12 hours of your appointment, or fail to show up, you will be charged a flat fee of $50.
• No refunds or service credits will be issued for unused sessions.

Membership Commitment & Payments

• Memberships are billed weekly, fortnightly or monthly, with a minimum commitment of three months.
• If you cancel within the initial three-month period, you must pay out the remaining balance for the full term.
• After three months, memberships automatically renew on a weekly basis. If you wish to cancel, you must do so before your next scheduled payment to avoid being charged for the next cycle.

Holds & Extensions

• If you need to place your membership on hold, you can freeze your membership for a fee of $20 per week. You will then be returned this $20 in the form of a Hana credit once your membership restarts.

Transfers & Exceptional Circumstances

• In exceptional circumstances (such as illness, pregnancy, or unexpected travel), you may transfer your membership to another person within the first three months.
• No transfers are allowed for this membership type as they are tailored to the individual.

Payment Failures

• If a payment fails due to insufficient funds, a fee may be charged to cover processing costs.

Membership Credits & Expiry

• Build you own Membership credits expire monthly. Monthly credit will not rollover if unused.
• Once credits for the month are used, additional sessions can be booked at your fixed membership rate per session.
• To redeem the free upgrade to the large sauna, you must book the large sauna in advance—no additional fee will be charged.

Cancellations & No-Shows

• If you cancel or reschedule a core treatment (PBM Red Light Therapy, Contrast Therapy or Infrared Sauna) within 12 hours of your appointment, or fail to show up, your membership credit will be redeemed for the missed session.
• If you cancel or reschedule a Massage treatment within 12 hours of your appointment, or fail to show up, you will be charged the full price of this massage appointment.
• No refunds or service credits will be issued for unused sessions.