Frequently asked questions


For FAQ on treatments, please refer to each treatment page.

Can I bring a friend?

Yes! We charge $25 per extra person in our sauna rooms, and $40 per extra person in our contrast therapy rooms.

How many people can fit in each treatment room?

We have standard sauna rooms which can fit two people, and a large room which can fit three people. Our contrast rooms can comfortably fit two people. Our light pod room is for one person at a time, as is our massage room.

Are the rooms private?

Yes, all of our rooms are private and secluded. The room is allocated to you for the entire time of your booking. Each room is fitted with a stool, shelf and hook for you to hang your bag/clothing items.

How are the treatment rooms cleaned?

We use non toxic, environmentally friendly cleaning products. All surfaces are thoroughly cleaned in between each client including our showers. We also have a professional cleaner to do a deep clean of the premises twice a week.

Do you have any treatments suitable for pregnant or breastfeeding women?

We offer massage therapy for pregnant women. Please specifically book a pregnancy massage, as not all of our therapists are trained in pregnancy massage. Breastfeeding women may use our saunas, contrast rooms and PBM light pod but please note that we recommend getting clearance from your LMC before starting these treatments postpartum. It is critical to maintain adequate hydration levels whilst breastfeeding.

What should I bring to my session?

We provide two towels per person, and complimentary filtered water with electrolytes. Premium body & hair care products from Sans Ceuticals are provided in all showers for you to use. We have plenty of reading materials, magazines and books to read, as well as an iPad in each room should you wish to watch something or listen to some music or a meditation. We welcome you to enjoy a warm cup of tea after your session in our lounge.

Do you have parking?

There is limited parking at The Scrap Yard, and more parking available on surrounding streets - Westmoreland St West & East and Sackville Street. Please note that parking can be difficult at certain times of the day as there is a yoga studio and a cafe within the same complex. We encourage you to factor that in to your travel time.

Is your water filtered?

We have a whole system filter installed at Hana. Offering clean water at Hana is so important to us so we filter all of the water that comes in from the tap supply. Our showers, the water used to wash the towels and dishes, and of course the drinking water which has another filter at the hydro tap.

Can I bring my child to Hana?

We have a minimum age requirement of 16 to be able to use our treatment rooms. However, we accept bookings for people under this age, if they have a referral note from their health practitioner. We consider Hana to be a child-free space, to allow our clients the opportunity to fully disconnect. We understand that child care arrangements can be difficult at times, but we appreciate that you consider our other clients during these circumstances, and do not bring your children to Hana.


Do you take walk-ins?

We recommend you book your session in advance using our booking system Fresha. This can be done by clicking the 'BOOK' button at the top of this page. If you wish to book a last minute treatment, please give us a call on 09 954 0920 to check our availability.

How do I make a booking for a treatment?

Booking can be made via our website which links to Fresha for our bookings. Click the 'BOOK' button at the top of this page.

How do I book multiple treatments at once?

You can select a package to book multiple treatments at once. If you are having trouble with this, please phone our team on 09 954 0920.

How do I book with a gift voucher?

You can use a Fresha gift voucher to book treatments through our website. Simply book the session,

Do you have a waitlist for bookings?

We often book out in advance, particularly for contrast therapy on the weekends. If you are after a booking, please contact us at and ask to be placed on our waitlist.

How do I reschedule or cancel my booking?

You can reschedule or cancel your booking through Fresha if it is more than 12 hours before your appointment time. If it is within 12 hours, please call us on 09 954 0920. Please note we have a cancellation policy which will be enforced, see below.

What is your cancellation policy?

As cancellations have a significant impact on our business, we need to enforce our cancellation policy and we trust you understand our need to do so. Please give us as much notice as possible if you need to cancel or reschedule your booking. This can be done via the Fresha app. If a booking is rescheduled or cancelled more than 12 hours before your session time, the service will be credited to your Hana Fresha account for use at a later date.If a booking is rescheduled or cancelled 6 to 12 hours before your appointment you will be charged 50% of the cost of the treatment. If you cancel within 6 hours of the appointment time or do not show up, you will be charged in full as if you had attended the session

Online Orders

When should I expect to receive my order?

We aim to get your order ready within 24 hours of receiving it. We ship orders out Monday to Friday and the courier takes between 1-3 days for delivery.

How do I track my order/delivery?

You will receive an email with tracking information once your order has been collected by the courier.

Can I redeem my gift voucher online?

We have two different types of gift vouchers at Hana. One that you purchase on our online store and this can be redeemed for product online. We also have a gift card for treatments that is available through our booking software Fresha or a physical voucher can be collected in store.


Need support?

Please reach out to our friendly team if you have a question that we haven't answered above.

Contact us