
FAQ
Questions& Answers
We’re always happy to help, but first you may find what you need here in the frequently asked questions.
MitoGen PBM Whole Body Pods
It is not an immediate miracle transformation that will occur overnight, but it will provide you with ongoing improvements that you will begin to see in anywhere from 24 hours to 2 months, depending on the condition, it’s severity, and how regularly the light is used.
For the “healthy glow” of a photofacial, you’ll see a difference right away.
When using infrared light for pain relief, results can arrive in under 20 minutes.
As a skin healing therapy, some improvements should be noticed in as little as 24 hours from the first treatment. If the wound is quite small and superficial, a healthy person should see quite a dramatic improvement in a short period of time.
Acne scars and scars from other types of injuries can start being visibly improved in as little as two weeks, and should gradually fade over time with continued use.
No. The good thing about red light is that you can see it. Shine the light at your clothes and see if it comes out the other side. The colour will be absorbed by the fabric. Only red light that you can see reaching your skin can be absorbed by your skin.
This depends on the condition you are treating, the motivations for use (i.e. wellness, particular complaints) and the device you are using. For most conditions, daily to every-other-day use of the panel or pod for at least two weeks is recommended, followed by a once- or twice- weekly maintenance regimen.
Yes. Using red light therapy for too long can reduce the effectiveness of your treatments. Red and near infrared light therapy has a “sweet spot” where the light is most effective. This is why we have set the treatment time for 20 minutes.
Red light therapy will work for the minimisation of scarring, inflammation, fine lines, and many skin conditions in most people. The amount of time that it takes for a visible difference to occur will vary from one person to the next, depending on individual health factors including the type of skin condition to be corrected and its severity, hydration state, general inflammatory status, etc. Results will usually start to be seen in anywhere from 24 hours to 2 months of proper use, or under 20 minutes for pain relief with infrared and red light.
Because the infrared wavelength spectrum is outside what can be picked up by the human eye we are unable to see them. You can check they are working by viewing the pad through a camera lens. If the red lights are visible the infrareds are working!
Yes! As the effect of light therapy on an unborn baby has not been researched it is recommended not to use the device over a pregnant area until further research has been done.
It is not recommended to use the devices over heavy bleeding.
If you are undergoing treatment for cancer, please discuss this with us.
Light sources such as the sun and common light bulbs emit light in all spectrums of visible light – hence the name ‘full spectrum light’ Sunlight in the morning or evening is the best, with more of it being red/NIR. Strength of light otherwise depends on location and time of year.
You can get about 30mW/cm2 of light intensity of the relevant wavelengths from midday sunlight in summer. Only about half of this will be really at/near the peak wavelengths. An even smaller amount will be the more penetrative near infrared wavelengths.
Light therapy products utilise the part of full spectrum light that has been shown to have healing properties. This typically ranges from 620 nanometers (nm) in length, until to around 1000nm in length.
MitoGen devices use two well documented and researched frequencies within this band (660 and 850nm). In this way light therapy devices “exploit” and amplify the range of the full spectrum that has been shown to heal.
Numerous. Everything from decreased inflammation and pain, to rapid wound healing and increased skin collagen.
For a short list see below:
- Repair damage from the sun and reduce your wrinkles
- Speed muscle recovery and enhance peak performance
- Heal acne and blemishes
- Fade scars and stretch marks
- Faster wound healing
- Reduce joint inflammation
- Boost testosterone levels
- Aid recovery from Hypothyroidism
- Enhance collagen synthesis and repair
- Restore mitochondrial oxidation and energy production
Red Light Therapy doesn’t use drugs, or surgery to boost your health. It simply uses light – light that is also found naturally in the sun.
Red light devices concentrate a particular wavelength of this natural light creating higher levels of ‘these wavelengths than would be found in ‘natural light’ than we would be exposed to while out in the sun.

FAQ
Infrared Saunas
Infrared saunas use infrared wavelengths to penetrate deep within the tissue, muscle and bones. Unlike traditional saunas that use heated rocks to increase the temperature of the air around you making it difficult to breathe, an infrared sauna uses invisible infrared wavelengths that mimic the way the sun produces heat to heat your core – making it a much more comfortable sauna experience. By penetrating deep into your body, these wavelengths encourage your core temperature to slowly rise allowing your body to gently remove the build up of unwanted toxins in your system.
Scientists have established that infrared waves are beneficial to the human body because they are easily absorbed, stimulating the lymphatic, immune and cardiovascular systems. Infrared saunas may be beneficial for a range of health conditions including:
- Detoxification;
- Improve skin tone;
- Support with skin conditions such as acne, eczema and dermatitis
- Muscle fatigue and recovery;
- Water retention;
- Energy production;
- Weight loss;
- Immune boosting; and,
- Stress relief and mental health (including seasonal depression).
Using the sauna once or twice a week is very beneficial. It can depend on your health goal or condition and you can use it daily if you wish. You can build it into your routine like you would exercise. If you are using the infrared sauna for different health protocols (e.g. a cleanse or detoxification program), it may help to sauna more frequently. If you have any questions at all about our saunas, don’t hesitate to ask our friendly staff.
You can definitely bring a friend to your sauna session. We have two 2-person saunas and one larger sauna which can accommodate 3 people. We charge an extra $25 per person per session. You can’t book an extra person online so just turn up and we can sort it when you get here.
Yes, our sauna rooms are 100% private and secluded. You can select which room you would prefer depending on availability. The room will be allocated to you for the entire time of your booking. Each room is fitted with a shower, mirror, stool, shelf and hook for you to hang your bag/clothing items.
All of our saunas integrate the full spectrum infrared technology into their functionality – however, not all saunas were created equal. Our large/yoga saunas are able to fit the length of a yoga mat in them or three people seated quite comfortably. Book the large/yoga sauna for yourself to do your own slow heated flow or share some downtime with a few friends. We charge an additional $15 for use of the yoga sauna, plus our standard $25 per extra person per session.
All rooms are private so we welcome you to wear whatever you feel most comfortable in – which can be nothing at all. Please remember to sit on a towel during your session.
No, we do not recommend showering mid-way through an infrared sauna session as this will immediately reduce your core body temperature and halt the detoxification process. You can either shower afterward in the private shower next to the sauna, or wait and shower when you get home. Your body may continue to sweat for at least 30 minutes after a sauna session. If you find the heat too much during your sauna, simply open the door for a few moments to allow some cool air in.
Bring yourself and your reusable water bottle. We provide premium organic Baina towels for you to use in the sauna and to shower with after. Sansceuticals body wash/body lotion and shampoo/conditioner are provided in all our showers for you to use and we also offer complimentary filtered chilled water for guests. We have plenty of reading materials, magazines and books to read.
- Children under the age of 18;
- People above the age of 55;
- Anyone with cardiovascular conditions;
- Individuals prone to bleeding;
- Pregnant and breastfeeding women;
- Individuals suffering from chronic health conditions should always consult with their doctor or practitioner prior to use.
If you are unsure about using an infrared sauna, have a chat to us and we can help to advise you on the best treatment options.
We clean the saunas after each use with organic and natural based products. The saunas are made with Canadian cedar wood, which is naturally antibacterial. Infrared lighting and the sauna temperature are also natural disinfectants.
Yes we have showers in each sauna room and provide Sansceuticals skincare for you to use. The water is filtered to ensure you aren’t reabsorbing any chemicals such as chlorine when you shower.
